Contractors and trades / solar installer
One Tuesday at a solar installer.
Half of what a solar buyer asks is not the installer's to answer. Saying so is the sale.
A category where the buyer has usually been sold to badly already, often at their own front door. A composite day, not a client's records. Nothing here is a measured result.
Time
What happens
What the system does
7:20am
A homeowner opens with a question about the federal tax credit.
Will not tell anybody what they qualify for. Says that belongs to whoever files their return, describes what the company does handle, and offers to take their details for a person.
9:00am
“How long until it pays for itself?”
Says honestly that it turns on the bill, the roof, and which way it faces, and that a number given over the phone is a guess. Asks for a recent bill instead.
10:40am
Somebody asks what the utility pays for what they send back.
Says the utility sets that and the rules have changed before. Points at the utility's own page rather than repeating a rule that may have moved since anybody here read it.
12:15pm
A homeowner wants panels on a roof that is nineteen years old.
Raises the roof before the panels. Says that taking an array off and putting it back is a cost nobody plans for, and that the roof comes first. Does not leave it for somebody else to raise later.
2:00pm
An association question about panels on the street-facing slope.
Says what state law generally protects and that the association's own documents still matter. Does not read anybody's covenants for them.
4:30pm
Somebody wants a price per watt, now, to hold against a flyer.
Gives the range the company approved and says what a flyer leaves out: the panel, the inverter, the roof work, and the permit. Will not compete on a number for a roof nobody has seen.
7:50pm
A bill lands in an inbox and somebody starts reading about batteries.
Answers what a battery does and does not do in an outage, which is the question underneath most battery questions. Takes a number and stops there.
9:40pm
The last one of the night asks whether solar is worth it at all.
Does not argue. Says what it depends on, in the same words it used at twenty past seven this morning, and offers a person who will say the same thing.
Three of today's questions belonged to an accountant, a utility company, and a roofer. Answering them anyway is how this industry earned the reputation it has. Handing them back is slower, and it is the only version that survives a second conversation.
Every line here is a composite. It is not drawn from a client's records and no number on this page is a measured result.
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